General Information - Frequently Asked Questions

Does Clearlight sell directly to the public?

Yes!  Clearlight sells all types of custom glass and mirror - from custom showers to etched glass awards to conference room tabletops - to individuals, designers, architects, builders, and many other businesses that require top quality fabrication services.  We love orders of any size, so don’t worry that your order may be too small – it’s not!

I’m not an expert on glass, is it easy to order custom items from Clearlight?

Absolutely.  Just review the information contained on our web site on the Fabrication Options page to get an idea of what we can do, visit our How To Order page, or just give us a call.  We will walk you through the process.

My neighbor's child just broke the glass in my window.  Can you repair it for me?

The good news is that we probably can help you out!  There are many different types of windows and a lot of variables to consider, but if you can bring in your sash with the broken window, we can assess what it is going to take to get it fixed and give you an estimate.  Unlike many other retail glass shops, we custom make isulated glass units (a.k.a. IG's), so if you have a "hole in your house" we will make every effort to fix your window the same day.  If you repair needs tempered glass, it will take a few days longer.  Rest assured that the cost to remove the broken glass from your existing sash, remove your grid if you have one, build a custom sized unit reusing your grid, and reinstalling it into your sash will be signficantly less expensive that finding a replacement window.  Unfortunately we are not able to make house calls.

I don’t know exactly what type/size/shape custom shower/mirror/tabletop I want?  Can Clearlight help answer my questions and help me decide?

Sure.  Our friendly and knowledgeable staff are available to answer your questions and make sure you get exactly what you need.  Take a look at our picture gallery to see examples of what we can do, then pick up the phone or drop by our design center for a free design consultation.

I just broke my grandmother's antique mirror (or other glass or mirror item) and I need to have fixed ASAP.  Can Clearlight help me out of my dilemma?

The good news is that Clearlight provides rush service for a small premium.  Unfortunately we cannot repair glass, but we can fabricate a new replacement piece.  Just give us a call.  We will figure out what you need, check our schedule, and give you a firm commitment on how fast we can complete your order.

I live outside of the Piedmont Triad region of North Carolina.  Does Clearlight do business in my area?

We sure do!  We can arrange delivery service for a small fee to these North Carolina cities: Greensboro, Winston-Salem, Lewisville, High Point, Burlington, Lexington, Clemmons, Oak Ridge, Summerfield, Carthage, Asheboro, Liberty, Advance, Rural Hall, King, Thomasville, Charlotte, Gastonia, Salisbury, Huntersville, Mooresville, Statesville, Mocksville, University City, Concord, Kannapolis, Durham, Raleigh, Cary, Garner, Wilson, Apex, Youngsville, Fuquay, Zebulon AND these Virginia cities:  Virginia Beach, Portsmouth, Norfolk, Richmond, Chester, Hampton, and Chesapeake.   Visit our Delivery Routes page to see when we come to your area.

If you don't live in any of these locations, we are happy to carefully package and ship your order anywhere in the US.  You will pay only a small fee for handling and whatever the shipping charges cost.

How can I pay for my order?

It’s easy.  You can pay by cash, check, or Visa / MasterCard / Discover.  If you order from us on a regular basis, we are happy to set up an account for your convenience.